HOMHERO is designed to make the guest booking process seemless.

Online Registration

Guests can be automatically sent access to the online checkin / registration process via their guest portal. You decide if only guests who have completed the checkin process receive access instructions

Report Maintenance

Guests can access their guest portal from a time set by you. Once they have access and are checked in to the property, they can report maintenance directly from the portal. This includes uploading of photos, descriptions etc.

Automated Payments

HOMHERO will auto-charge the booking deposit amount to the guest credit card at the time of booking. HOMHERO also automatically send a receipt and a booking confirmation.

Online Payments

Guests can receive automated payment reminders via SMS and email. Reminders contain a unique link to make a payment with credit card online. Credit Card surcharges can be applied based on type of credit card used.

Correspondence History

All messages, SMS and emails sent to the guest (automated & manual) will show in the guest communication history. Guest replies to Airbnb messages and SMS will also show in the correspondence history.

Guest Registration and Communication
Check In

Online Registration

Guests can complete the entire check in process online before they arrive. Enforce different levels of registration based on booking source.

Check In

Guests can arrive fully registered for their stay.

Use the status of the guest registration to trigger automated key locks or access codes. Or only send arrival instructions to those who have completed. Send automated reminders to those who haven’t.

  • Contact Information
  • Display Pre-Authorisation Information
  • Upload Government ID
  • Allow ETA and Flight Details
  • Upload Credit Card Copy
  • View and Report Maintenance
  • Make Bookings / Send Quotes
  • Digital Signing of Terms and Conditions
Guest Communication
Lead Generation

Quote Emails

HOMHERO Quoting Engine allows you to search dates, amenities, locations, features, bedrooms etc. to find available and suitable properties for your guest. Select the ones you want to send in a branded styled email to your guest.


Automated and Triggered Guest Correspondence

Set up Email and SMS schedules to run based on certain events relating to a booking. Whether it is to remind guests on a Monday afternoon to take the bins out, or sending automated payment reminders, if it can be automated, HOMHERO can do it. Set triggers based on:

  • Day / Time / Frequency
  • View and Approve Maintenance Work Orders
  • Booking Type
  • Back to Back Bookings
  • Online Registration Completion
  • Booking Status - Arrival, Departure, Modification
  • Booking Balance
  • Booking Source / Property
Online Payments

Online Payments

Guests can log into their guest portal to make payments online. Send automated reminders with unique links for guests to share amongst themselves to pay off a booking.


Take Direct Payments in HOMHERO

In HOMHERO you can take payments directly on a booking. These can be credit card payments (via integrated payment gateway), Cash Payments, Direct Deposit, Cheque and more. Here is a list of our integrated payment gateways.

  • SecurePay
  • Simplify (CBA)
  • Windcave
  • NAB Transact
  • eWay
  • PayPal
  • Merchant Warrior
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