Tired of juggling endless tabs?

Homhero’s Unified Inbox centralises all your communications – guests, owners, staff, and OTAs – into one convenient hub. Streamline operations with complete conversation history, instant task assignment and the essential booking context at your fingertips, transforming how you manage properties.  Take control of your communication with Homhero’s Unified Inbox today.

What is a Unified Inbox?

Homhero’s Unified Inbox is a real-time two-way communication system combining interactions with your guests, owners, staff and contractors in a single centralised interface. No longer is there a need to log into multiple systems in separate browser tabs, apps or email clients; with Unified Inbox all of your daily communications can be monitored and managed directly from Homhero.

Communication Channels

All of your key communication channels are conveniently incorporated into the Unified Inbox, including:

Email

Integrate your dedicated business email address into the Unified Inbox and enjoy the convenience of monitoring and responding to enquiries from a single interface.

SMS

Receive and respond to SMS enquiries directly from the Unified Inbox.

OTA Messaging Systems

Review and respond to guest enquiries from all of the major OTA messaging systems from within the Unified Inbox, saving you the hassle of managing multiple logins and applications. 

OTA Integrations

Catering for the centralised management of messages originating from all of the major Online Travel Agents (OTAs), the Unified Inbox will be a game-changer for your day-to-day operations.  

The OTA messaging system integrations currently included in Unified Inbox are:

Plus, stay tuned for more exciting integrations into the Unified Inbox in the future!

One Inbox for All Contacts

With Unified Inbox you can consolidate your communications with key business contacts in a single interface within Homhero, so that you can ensure timely contact with important stakeholders including:

Guests

Owners

Cleaners

Contractors

Staff

Unified Inbox for Property Managers

Homhero’s Unified Inbox centralises all guest communications, including messages from Booking.com, VRBO, and Airbnb, along with pre-booking inquiries and support messages. This eliminates the need to log into multiple platforms.

The system also allows you to choose the most suitable communication channel (SMS, email or OTA messaging) based on the message content and timing. Boost efficiency and consistency by using pre-written templates and setting triggers for guest communications, significantly reducing missed messages.

With the Unified Inbox, all your guest messages, reservation details, and internal notes are conveniently consolidated into one console, regardless of their origin.

All-in-One Communication Features

Manage all conversations with guests, owners, cleaners, staff, and OTA support in a single, centralised inbox. Messages appear as Unread until actioned, then move to your general inbox for easy tracking.

Every message – email, SMS, Airbnb, Booking.com, VRBO – is threaded and timestamped, so you’ll see the full back-and-forth with any stakeholder. No more guesswork when managing a sensitive guest or frustrated owner.
Messages are automatically copied into subfolders by category – Reservations, Owners, Cleaners, Staff, OTA Support – so your team can take ownership of what matters to them.
See a message that needs follow-up? Assign it to a team member instantly. Track accountability and close the loop without jumping between systems.
A new side panel shows booking details, internal notes, and key info – all while you handle the conversation. No more digging through other tabs or systems.
Failed messages are clearly marked for review. Clean up your inbox without losing history – every message is archived and searchable, whenever you need it.

Key Features of Homhero’s Unified Inbox 

Find anything fast

Easily sort and filter your messages by date, keyword or communication channel. Need to tackle unread messages? One click, and you’re cracking through them.

Save time with templates

Build a library of customisable response templates for frequently asked guest questions. Use smart tags to automatically populate guest and reservation details, ensuring accuracy and saving you from repetitive typing. This helps maintain policy consistency across your team and ensures a unified communication style.

Choose your communication platform

Select the most suitable channel including Email, SMS, OTA Messaging or even multiple channels simultaneously to respond to Guests, so that your communications can be tailored, no matter the circumstance.

Track delivery & read receipts

See when a message was sent and when it was read by a guest, owner, or staff member. You’ll never be in the dark about who saw what, and when.

One inbox per portfolio

Using Homhero’s Portfolio Tool? The Unified Inbox filters messages by the selected portfolio, so each manager only sees what’s relevant to them.

What Are The Benefits?

  • Centralise All Communications: Imagine a single inbox where all messages from connected OTAs, email, SMS, and even property owners converge, leading to quicker responses and fewer operational glitches.
  • Boost Conversions & Reputation: Consistently rapid responses increase your booking conversion rate and secure more positive reviews through enhanced customer service speed.
  • Streamline Operations: Simplify daily tasks, reclaim precious time, and refine operational procedures by eliminating constant platform switching.
  • Enhance Team Efficiency: Supercharge your team’s output, giving them the bandwidth for other crucial initiatives while ensuring swift and targeted communication.
  • Never Miss a Message: Virtually eliminate the chance of any message slipping through the cracks, with every notification transparently displayed for seamless teamwork and a superior guest experience.

Get Started

Want to get started with Homhero’s Unified Inbox?
Let us help you take the hassle out of your daily communications.

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Lets get unified!