The smart way to manage cleaners, contractors, handymen & staff

Managing a high volume of short term rentals requires careful coordination between your front office, your cleaning contractors, and your maintenance personnel. As property numbers grow and peak season arrives, manual scheduling and fragmented text messages can easily fail. Homhero provides an integrated ecosystem of dedicate online portals, Progressive Web Apps (PWAs) and administrative controls designed to connect your entire workforce to your master calendar, in real-time.

Cleaner, Maintenance and Staff Management Features

Homhero offers a comprehensive suite of features for professional property managers, making light work of workforce management.

The Cleaner Portal

The Cleaner Portal

Empower your cleaning teams with a mobile-friendly web portal to complete real-time turnover updates, log maintenance defects, upload photo verification, and submit invoices upon completing a property clean.
Cleaning Reports and Forecasting

Cleaning Reports and Forecasting

Optimise operations using forecasting reports to predict future cleaning schedules. Plan labour capacity ahead of time, and export cleaning schedules directly to PDF or Excel formats.
Property Manager Cleaning Controls

Property Manager Cleaning Controls

Maintain control and communication by bulk broadcasting SMS or email updates to your cleaners. Batch update multiple job statuses simultaneously and manage user privacy by hiding sensitive guest or property owner data.
Thorough Communication & Automation

Thorough Communication & Automation

Streamline communication using automated email and SMS notifications triggered by live booking updates. Centralise multi-channel conversations into a dedicated Unified Inbox folder, and broadcast bulk portfolio announcements with full delivery verification.

The Contractor Maintenance Portal

The Contractor Maintenance Portal

Provide handymen with secure access to vacant property windows, lockbox combinations, and key numbers. Contractors can accept work orders, update job progression, report new defects, and message property managers directly.
Work Order Administration

Work Order Administration

Centralise maintenance requests from multiple portals into one dashboard. Generate branded work orders, track multi-stage job progression, and send automated status notifications to property owners regarding property repairs.
Automated Invoice Scanning

Automated Invoice Scanning

Eliminate manual data entry by allowing contractors to upload bills directly to the portal. Homhero extracts key financial figures using smart OCR technology, instantly attaching invoices to the correct property statement.
The Staff Portal

The Staff Portal

Keep your staff connected on the go. Employees can view live availability, process bookings, access property compendiums, look up guest histories, and log maintenance requests during property inspections.
Advanced Permission Controls

Advanced Permission Controls

Secure sensitive financial and commercial data by tailoring individual employee access levels. Restrict access to specific modules based on staff responsibilities and maintain transparent operations with detailed activity logs.

Dedicated Cleaning Management

The Cleaner Portal

Give your contracted cleaning teams a mobile-friendly web portal to view their daily rosters and report on property conditions.

Cleaners mark properties as completed in real time, which instantly updates your dashboard arrival list with a green indicator.
Staff can upload reference photos per job to verify presentation standards and record prior guest damage.
Cleaners can log new maintenance issues directly from the app, sending the task straight into the queue.
Contracted cleaners can generate and submit tax invoices directly from the portal the moment a clean is marked complete.

Cleaning Reports and Forecasting

Eliminate scheduling guesswork using reporting tools to reveal upcoming bookings.

Generate detailed cleaning reports for specific properties or entire portfolios across future timeframes to plan staff rosters.
Monitor pre-arrival cleaning and maintenance checks to ensure properties are fully prepared before a guest sets foot on site.
Schedule custom one-off deep cleans, mid-stay mid-cleans, or owner presentation checks without disrupting standard departure workflows.
Export daily or weekly cleaning schedules to PDF or Excel for fast distribution to external parties.

Property Manager Cleaning Controls

Maintain visibility and control while customising what your staff can view and action.

Send bulk SMS or email updates to your entire cleaning workforce simultaneously to announce schedule shifts or urgent portfolio notices.
Set automated expenditure limits so that any supplier quote over your agreed spend threshold gets pushed to the owner’s app for a digital approval.
Quickly update the status of multiple property cleans to ‘Not Required’, ‘Completed’, or ‘Pending’ in a single click.
Control app permissions by hiding sensitive guest details, private owner notes, or direct contact options based on contractor clearance levels.

End-to-End Maintenance Tracking

The Contractor Maintenance Portal

Provide your tradespeople and handymen with a dedicated portal containing everything required to access properties and resolve work orders securely.

Contractors can view vacant property windows and retrieve secure lockbox combinations or key numbers upon arrival.
Tradespeople can accept work orders, update job progress statuses, and close out completed tasks while out in the field.
Handymen can record new, unexpected maintenance defects they discover while on site to keep property asset logs accurate.
Contractors can open direct communication threads with the assigned property manager regarding specific work order complications.

Work Order Administration

Manage the complete lifecycle of property repairs, from the initial defect report through to owner resolution.

Capture maintenance requests submitted via the guest portal, cleaner app, staff portal, or internal staff in one central dashboard.
Generate, audit, and bulk-email monthly owner statements to your entire portfolio, complete with attached invoice PDFs.
Generate and dispatch professional, branded work orders directly to your suppliers via email.
Monitor job status, to maintain total transparency over open, pending, and completed works.
Trigger formatted email updates to keep property owners informed of required repairs, quotes, and progress.

Automated Invoice Scanning

Reduce bookkeeping hours by automating how contractor bills are captured, read and assigned.

Handymen and external contractors can upload their finished PDF invoices directly into their portal upon job completion.
Homhero automatically reads the uploaded document to extract the supplier details, invoice numbers, and total dollar amounts.
The system attaches the scanned bill directly to the open maintenance ticket and assigns the expense to the correct property owner’s statement.

Flexible Operations Management

The Staff Portal

Keep your mobile reservations, guest relations, and management staff connected, whenever they step away from their desks.

Staff can check real-time property calendars, quote tariffs, and secure new bookings directly from their smartphones.
Retrieve property compendiums, owner contact cards, and active guest booking histories while on the road.
Property managers conducting routine physical inspections can generate and assign maintenance requests on the spot.

Advanced Permission Controls

Protect your data while giving internal employees the tools required for the job.

Configure portal views based on individual employee responsibilities, separating weekend check-in staff from senior trust accountants.
Restrict financial reporting, owner details, or sensitive system configuration settings to authorised personnel.
Maintain a clear audit trail of which staff members altered bookings, approved invoices, or dispatched work orders.

The Ultimate Control Centre for Scaling Property Portfolios

When managing a large volume of short term rental accommodation, your software must eliminate operational friction. Homhero stands apart as the premier platform for professional property managers because it bridges the gap between office administration and on-site execution. By centralising your cleaners, maintenance contractors, and internal staff into one system, Homhero eradicates manual data entry, reduces ad-hoc phone calls, SMS and emails, and ensures your properties remain guest-ready.