SHORT TERM RENTAL ACCOMMODATION

Australia’s Leading Owner Management Platform

When managing a short-term rental portfolio, your most valuable asset isn’t just your properties, it’s maintaining the trust of your owners. As your inventory expands, fielding endless texts about monthly statements, block-out dates and maintenance updates can quickly becomes a bottleneck to your operational growth. Homhero’s Owner Management suite bridges the gap between total transparency for your clients and absolute control for your team. By combining a native-feeling online portal for property owners with back-end permission controls and deep financial trust-accounting integration, Homhero lets you automate the heavy lifting of owner relations so you can focus on expanding your brand and capturing market share.

Empower Your Owners. Protect Your Time.
Homhero Owner Management

Homhero offers a comprehensive suite of features for professional property managers, making owner management a breeze.

The Owner App & Self-Service Portal

The Owner App & Self-Service Portal

Empower your clients with a premium mobile Progressive Web App. Owners can track real-time occupancy, view live availability, instantly submit maintenance requests, and seamlessly manage personal or guest bookings without interrupting your team.
Provide Financial Transparency

Provide Financial Transparency

Deliver enterprise-grade financial reporting without the manual overhead. Our direct trust accounting integration gives owners 24/7 mobile access to clear end of month statements, transparent revenue breakdowns and supplier invoices.
Advanced Property Manager Control

Advanced Property Manager Control

Maintain operational control over your portfolio. Customise account-wide visibility permissions for owners, protect high-yielding peak seasons with enforced stop-sells, and establish mandatory notice periods for all personal stays.
Thorough Communication & Automation

Thorough Communication & Automation

Streamline owner communication using automated email and SMS notifications triggered by live booking updates. Centralise multi-channel conversations into a dedicated Unified Inbox folder, and broadcast bulk portfolio announcements with full delivery verification.

The Owner App & Self-Service Portal

The Homhero Owners App & Live Dashboard

Give your owners a premium mobile experience that provides access to the real-time performance of their property, right in their pocket.

Built as a Progressive Web App (PWA), owners can save a quicklink to the Owner portal directly to their smartphone’s home screen without navigating complex App Store downloads, logging in securely via a custom PIN.
Upon login, owners are greeted with a clean snapshot of their property’s real-time occupancy, upcoming check-ins and live calendar availability.
Property Managers can generate secure access PINs and trigger automated, branded portal setup instructions to new owners with a single click inside Homhero.
For multi-property owners within your portfolio, the dashboard allows them to seamlessly toggle between their different properties without needing separate logins.

Self-Service Owner & Guest Bookings

Eliminate back-and-forth calendar inquiries by empowering owners to book their own personal stays or hold dates for friends and family.

Owners can check real-time availability on their calendar before requesting or locking in personal time at their property.
The portal clearly differentiates between an Owner Booking and a Guest of Owner Booking to ensure your cleaners get the right turnaround instructions, and zero commission is charged.
Allow owners to independently create, modify, or cancel their own bookings directly inside the app without tying up your reservations staff.
The moment an owner places a hold in the portal, Homhero’s master calendar instantly pushes the block to Airbnb, Vrbo, Booking.com and your direct website to prevent double-bookings.

Transparent Maintenance & Work Approvals

Turn a typical friction point into a display of property care, with interactive mobile maintenance tracking.

Owners can log maintenance requests, attach photos of wear-and-tear, and submit job notes directly to your team through the app.
Set automated expenditure limits so that any supplier quote over your agreed spend threshold gets pushed to the owner’s app for a digital approval.
Keep owners informed with real-time status updates as a maintenance ticket moves from Reported, to Work Order Issued, to Completed.
Provide owners with an audit trail of all past property repairs to assist them with their end-of-year financial reporting.

Provide Financial Transparency

Integrated Invoices & Monthly Statements

Powered by a direct integration with Homhero’s trust-accounting finance module, your owners will never have to chase a payout breakdown again.

Owners can view, download and review their historical End of Month (EOM) and End of Financial Year (EOFY) statements at any time.
When you generate statements, Homhero automatically merges and attaches the relevant third-party supplier PDF invoices directly to the statement for indisputable transparency.
Statements clearly detail Gross Rent, Management Commissions, Cleaning deductions and Net Payouts in a clean, digestible layout.
Owners can export their statement history into clean CSV or PDF formats instantly to hand straight to their personal accountants.

Streamlined Bulk Financial Management for Property Managers

Efficiently manage your monthly bookkeeping by replacing manual data entry with portfolio-wide batch tools.

Apply expenses, such as annual smoke alarm compliance or software tech levies, to dozens of owner ledgers simultaneously in a single click.
Generate, audit, and bulk-email monthly owner statements to your entire portfolio at once, complete with attached invoice PDFs.
The Owner Portal is connected directly to Homhero, so owners always see the same up-to-date financial information as your team.

Advanced Property Manager Control

Owner Portal Permissions

Control what your owners can see within the Owner Portal using account-wide permission settings. These permissions apply to all owners across your account, allowing you to tailor portal visibility to suit your business operations and owner communication preferences.

Switch specific portal settings on or off based on your operational model, hiding or showing past bookings, cancelled reservations, or financial tabs at will.
Protect your valuable guest database by toggling whether the portal shows the lead Guest Name, or obscures it into a generic booking block.
Choose whether an owner’s dashboard displays live gross revenue figures, or keep their focus strictly confined to occupancy and maintenance care.

Stop-Sells & Calendar Protection

Protect your high-yielding peak seasons and agency commission by implementing guardrails around when owners can occupy their own homes.

Apply Stop Sells over lucrative periods, such as Christmas, local sporting events, or New Year’s Eve, to block owners from taking the calendar offline.
Configure booking windows that prevent an owner from sliding into their property for a spontaneous weekend stay if it sits inside your standard 14-day high-probability booking window.
Set automated parameters on the maximum number of personal owner nights permitted per calendar year based on their management contract terms.
Retain the master key; if an owner desperately requires a locked-out date, the owner portal forces them to submit a manual request to your team for approval.

Thorough Communication & Automation

Automated Multi-Channel Notifications

Keep your owners informed without requiring your staff to manually type out a single text message or email.

Set up instant, automated notifications sent to the owner when a new guest books, a reservation is modified, or a cancellation takes place.
Attach secondary stakeholders, such as spouses, co-investors, or personal assistants, to receive the exact same automated SMS or Email updates.
Automatically ping owners when a guest is moved from one property to another, notifying the departing owner of a cancellation and the arriving owner of a new booking.
Tailor the tone, branding, and dynamic merge tags of your automated messages to match the professional voice of your business.

Centralised Correspondence & Document Sharing

Consolidate your client communication history with Homhero’s structured set of information storage tools and repositories.

All messages sent by an owner via their app flow directly into a dedicated Owner Folder inside your Unified Inbox, keeping them safely separated from noisy guest chatter.
Easily upload vital property documentation, such as Management Agreements, Landlord Insurance policies, or Council Compliance certificates, directly to the owner’s portal.
Retain total administrative authority to add, update, or remove uploaded portal files instantly as safety certificates expire or contracts renew.
Access a permanent, time-stamped Correspondence History log inside the owner portal and profile within Homhero, ensuring both you and the owner can review every sent statement, SMS and formal broadcast.

Bulk Portfolio Broadcasting

Communicate updates to your entire list of property owners in a fraction of the time.

Send urgent announcements, such as changing holiday office hours, severe weather home prep, or new local short-term rental by-laws, to all owners instantly.
Filter your broadcast list to message only specific sub-groups (for example, only owners of pet-friendly homes, or only owners within a specific apartment complex).
Choose to deliver your bulk communications via email blast or a high-open-rate SMS broadcast.
Monitor your communications dashboard to track exactly which owners have successfully received, opened and read your updates.

Ready to Eliminate Owner Management Fatigue and Scale Your Portfolio?

Your time is too valuable to be wasted on endless text messages, manual statement distribution and constant back-and-forth calendar coordination. Experience the true power of a professional owner management ecosystem that brings secure trust accounting, customisable self-service portals, and automated communication under one seamless roof. Eliminate administrative friction, build client trust and grow your short-term rental portfolio with Homhero.