Articles by Author: Jake Falkinder

17Nov

Stop Typing, Start Automating: A Guide to Homhero’s Scheduled Correspondence As a property manager, how much of your day is spent sending the same emails? This essential communication is a cornerstone of great guest service, but it’s also repetitive, time-consuming, and prone to human error. What if you could automate everything, ensuring that every guest, …

10Nov

Homhero users can now enhance their hosting experience by utilising Booking.com’s Request to Book feature. This function is designed to give you complete control over your property and bookings, adding a crucial layer of approval for your peace of mind. Discover how this feature puts you in the driver’s seat. Highlights What is ‘Request to …

30Oct

Most guests are respectful of your properties. But as every property manager knows, damages are an inevitable part of the holiday rental business. Dealing with those damages – a broken wine glass, a stained sofa, or worse – is often the bane of a Property Manager’s role. Chasing guests for funds after they’ve checked out …

7Oct

In recognition of the increased focus on direct bookings by our customers, Homhero is pleased to announce a partnership with digital marketing experts Heads On Pillows.  Heads on Pillows offer deep Short Term Rental Accommodation expertise and focus on the following strategies to drive traffic to a property manager’s website – Search Engine Optimisation (SEO), Generative Engine Optimisation …

30Sep

Homhero’s Unified Inbox is a powerful tool designed to streamline communication for property managers, bringing all correspondence into one central hub. From guest inquiries to owner updates and cleaner messages, everything is accessible in one place. Let’s dive into five game-changing features that will help you get the most out of Homhero’s Unified Inbox. 1. …

29Sep

[Surfers Paradise, QLD] Homhero, Australia’s leading holiday rental management software solution for property managers, announces the appointment of Craig McIntosh as Interim Chief Executive Officer. Craig brings over 12 years of direct experience in the short-term rental accommodation industry to the role, including ownership of The Holidays Collection since May 2013, a portfolio of 300 …

30Jul

From 1st of August 2025, Vrbo will no longer charge GST registered Australian or New Zealand short-term rental property managers GST on commissions for bookings made through the Vrbo platform. Homhero’s GST-registered customers now have the ability to add their GST ID directly in the Vrbo dashboard. Once this action is completed, any Vrbo bookings with …

16Jul

Disclosure: Whilst this article aims to provide informed guidance on this matter, reflective of the state of play at the time of writing, this article does not represent legal advice.  Please refer to the ACT Revenue Office for the latest guidelines and seek your own independent legal advice. What is the ACT Short Stay Levy? …

6Jun

In today’s travel landscape, one thing is clear: flexibility matters. More and more, guests are looking for peace of mind when they book, and that means knowing they won’t lose money if their plans change. If you’re still relying on strict cancellation terms, it might be time to reconsider. Here’s how adopting a more relaxed …

13May

We’re proud to announce that Homhero has once again been recognised as a Premier Connectivity Partner by Booking.com – marking our sixth consecutive year receiving this prestigious recognition. Premier Connectivity Partners are the top-tier providers in Booking.com’s Connectivity Partner Programme. This recognition is awarded only to those who offer the most advanced technology solutions, the …