The position

We are looking for a passionate and people-focused Training & Support Specialist to join the Homhero team. This is a client-facing, high-impact role that sits right at the heart of our customer success story.

You will be the trusted Homhero guru that our clients rely on, helping holiday rental property managers across Australia get the most out of our software from day one. You will work closely with clients, and our development team in a fast-growing, collaborative environment where communication, initiative, and genuine care for our clients are valued above all else.

If you love helping people, have a passion for technology, and want to grow with Australia's leading all-in-one solution for holiday property managers, this role was made for you.

What you will do

• Provide support and training to new and existing clients
• Assist in the onboarding and implementation of new clients
• Provide support for our partner RMS Cloud
• Provide support for the software development team
• Meet with clients for in-house and on-site training sessions
• Create and document online guides and knowledge base articles
• Liaise and set up connections with Airbnb, Booking.com, Vrbo and Marriott
• Take ownership of your role and shape how it evolves
• Grow with a fast-scaling Australian tech company

Who you are

• You have strong written and verbal communication skills
• You deliver excellent customer service and can engage with a diverse range of property managers and clients
• You build strong relationships using well-developed interpersonal and communication skills
• You have a proven attention to detail
• You are able to work autonomously when required
• You bring sound conflict resolution, negotiation and problem-solving skills
• Experience with holiday rental or short-term rental software such as Homhero and RMS is an advantage
• Previous experience in property management software training is highly desired
• Experience within the short-term or holiday rental accommodation industry is highly desired
• Trust accounting knowledge is an advantage